524 Old Goff Mountain Road

Cross Lanes, WV 25313

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Fear Free Initiative

At the Cross Lanes Veterinary Hospital, we work hard to help ensure your pet is as happy and fear free as possible. We understand that going to the vet can be a stressful and/or scary experience for you and your pet. We want to make your trip to the vet a pleasant experience. At our facility there are certain steps taken to help reduce stress and create a fear free environment for all of your pets, dogs and cats alike.

  • Feliway Diffusers and Sprays

Feliway is a product that mimics natural feline facial pheromones in order to comfort cats in stressful situations.

  • Adaptil Diffusers

Adaptil is a product that mimics the canine pheromone that their mothers emit after giving birth in order to comfort dogs in stressful situations.

  • Dimmer Lights

Each of our exam rooms are equipped with dimmer lights. Sometimes bright lights can be over-stimulating. By dimming the lights, we can help to sooth your pet.

  • Separate Dog and Cat Wards

When your pet is hospitalized, they are kept in their own ward. Our hospital is equipped with four separate ward to house your pets. We have a large dog ward, a small dog ward, a cat ward, and an isolated ward for sick or contagious pets.

  • Sectioned Waiting Room

Our waiting room is sectioned into two sides (a dog and a cat side) to help prevent cats and dogs from interacting. Cats can often be scared of strange dogs and dogs can sometimes get worked up and overly excited over seeing a new kitty. Though your pet may be fine with other species, sometimes other animals are afraid as well.

  • Towels

Towels are available throughout the hospital to help cover your cat if they are scared. In the waiting room there are towels to cover their carriers. Often we will spray Feliway on these towels, offering extra comfort.​​

  • Calming Music

Music is played in the exam rooms to calm your pet. The music played has been tested and proven to help calm a stressed pet.

Cat Friendly Practice

As of 2017, the Cross Lanes Veterinary Hospital has been certified as a Cat Friendly Practice by the American Association of Feline Practitioners. Our team has achieved the status of Silver Certification! We work hard every day to ensure your kitty is happy and well taken care of in our low stress environment. We encourage you to bring in your feline friend to meet our staff!

 

To learn more about our fear free initiative and about cat friendly practices please visit the American Association of Feline Practitioners.